fort monroe

Mission & Organization

We turn
SSF Policy
into Actual
^Procedure:

Problem Solving Pro<

Customer Support

* Customer Handbook

* Summary

* How to contact us

_

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The transforming Army l 1

09/03/16 01:21 PM 2

* Focal Point for Technical
Assistance

* Problem Solving Duri
all Phases of Fielding

* Information Gatherin
and Reporting

* Monitor SSF
—sustainment through

Milestone9«l, 2 & X

L ■

• Monitor Key SSF
Performance Indicators

'"RADOC/USAREUR
NOC POC
Lowanda Madric

XVIII ABC/ USARPAC
NOC POC
Dennis Webb

I Corps/321
MMC
NOC POC
Alex Bromen

III Corps/EUSA
NOC POC
Margaret Keller

AMC/AMCISS
NOC POC
Joe Witt

ARNG/USAR

C

NOC POC
Herb Maheu

NAMI CBU
NOC POC
Joe Witt

AMC

NOC POC

( 2 )

T. Mortimer
TBD

Logistics
Analyst
3 ill Krumpter

Middleware

Specialist

(3)

Larry

Shafer

TBD

TBD

Merit, Review &
Analysis Team

Jay Briggs
Mike Chervenk 4
Jimmy Brazeal
Jesse Rodiguez

Finance POC
Ken Speaks
Bobby

Madden

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The Transforming Army LZ

09/03/16 01:21 PM

Before, During, & After Conve

On-Site Implementation

* Logistics

* Finance

* Info Tech Support

- SSF NOC (Located at HQAM

* Focal Point for Technical Assistance

* Problem Solving During all Phases of Fielding

* Monitor SSF Sustainment through MS 1, 2, & 3

* Monitor Key Performance Indicators

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The Transforming Army l

09/03/16 01:21 PM

5

55F Milestone 1 & 2
Ijv^lemeirtatio n Schedule

4UUU

<f C-Date: 3^

May

Nov

Dec

Jan

Feb

Mar

Apr

Demo

PROBLEM SOLVING

OPR

1. Develop solution

2. Announce SCP

3. Select test site M

4. Schedule user
acceptance test

5. Conduct test

6. Validate solution

7. Document results

8. Close out PR/TT

Originator

Report problem to
Implementation Team
(or Installation, CTASC,
and AMC Reps)

Teleconferences

Research and solve
problem or prepare
TT and send to NOC

NOC

1. Conduct Merit Review
2\ Consult with CPAs
If valid SSF problem

3. Open Problem Report

4. Assign OPR to resolve

5. Post to Web Site

6. Track to completion

I

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The Transforming Army \Z

09/03/16 01:21 PM

MAY 00

J

FEB 01

JUL AUG

J— I

OCT NOV

1

bEMONSTRATION

CURRENT STATUS

Priority Total Total
Closed Open

1 14 0

2 134 0

3 58 3

4 110

TOTAL 214

3

Status :

^One - Projected fix dates in Feb
^ One - Projected fix date in 3 Mar

S One - RTRP 24/7 in test at 2 sites -
resolution expected before OCONUS
conversion

J— I

POST - DEMO —
ACTION ITEMS

CURRENT STATUS

Priority Total Total

Closed Open

1 0 0

2 24 6

3 7 2

4 4 3

TOTAL 35

^tltus:

^One - fixed awaiting validation
S Four - pending SARSS ECP-S for MS
3

^ One - pending release of ICP
^Five - remain in analysis

IMPLEMEN lATIQ
N

PROBLEM

ci m severs*

Priority Total Total
Closed Open

1 1 12

2 4 21

3 2 4

4 0 L_

TOTAL 7

38

Status :

^ Three have project fix dates in
January

1 I Sustaining The Transforming Army ■ ■

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040 09/03/16 01:21 PM 8

c

TROUBLE TICKETS

Ik*-

NOV 00-

FEB 01

IMPLEMENTATION TROUBLE

CURRENT STATUS

Total Total
Priority Reed

Total

Close

Open

dOpen

as PR

0 10 10

0

1 22 6

3

13

2 50 13

12

25

3 9 3

0

6

a

QtAL 9 $ 3 5

4^

Two - In analysis
by NOC Merit Review
and Credit Teams
One - Returned to
originator for mopre
info

Seven - In proces^ by
NOC Analysts
One - SCP fielded by
PM ALIS

Four - Being opened
as PRs by NOC

1 I Sustaining The Transforming Army l 1

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040 09/03/16 01:21 PM 9

CUSTOMER HANDBOOK

Single Stock Fund

CUSTOMER
HANDBOOK

£

Email: ssfnoc@hqamc
.army.mil
DSN:767-4932
Comm:703-617-4932

i i Sustaining The Transforming Army i 1

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040 09/03/16 01:21 PM 10

I I

NOC is staffed and operational

Conversion and Implementation on
schedule

* Aggressively resolving Trouble
Tickets and Problem Reports

-I-

Bottom Line: We Are Supporting

Soldiers!

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The Transforming Army\

09/03/16 01:21 PM

• SSF NOC Email - ssfnoc@hqamc.army.mil

• Customer Handbook Telephone #'

• SSF Web Site - www.army.mil/ssf

• SSF PMO Email - www.ssfpmo.hqda.army.mil

Chester Moore/moorec@hqamc. army.mil/ DSN: 767-5040

Sustaining The Transforming Army l 1

09/03/16 01:21 PM 12